AirPods are connected, but I cannot see the battery level.
If you've use AirPods Gen. 2 or Powerbeats Pro, please advice here first.
Please go through the following steps:
- Put the AirPods back into the case, wait for the disconnect and take them out again.
- If you own AirPods 1, deactivate the AirPods 2 support in the settings.
- Try rebooting your phone and see if it helps. Quite often it fixes some issues.
- If you own 2nd gen AirPods, enable the AirPods 2 support in the settings. You'll also need to wait a bit longer. It can take up to 10s until the battery state is received by the app.
- Some phones are too aggressive killing any background services. Please refer to here to opt out of battery optimization
I paid for the pro version, but I still see the ads.
First you need to check if your purchase transaction was accepted. Usually you receive an email with the transaction id if the transaction was successful.
However if the transaction was successful, but the app still doesn't upgrade to the pro version, it's often the Google Play Store that doesn't transmit the transaction information correctly to the app. To resolve this issue it often helps to reset the cache of the Google Play Store. To do this, please go to
Phone settings → Apps & Notifications → find Google App Store → Storage → Clear both cache & storage
And restart your phone afterwards. If this hasn't worked, please forward your transaction mail to me.
How do I get the charging cases battery level?
You need to have at least one AirPod inside the charging case to see it's battery level. The charging case itself doesn't have Bluetooth and depends on the AirPods inside the case to transmit it's battery level.
Why does the app need permission to read my location?
The app uses Bluetooth LE scanning in order to receive information about the AirPods / Beats. This is required by the Android API (red box) for reasons of security.
Are 2nd gen AirPods and Powerbeats Pro supported?
The app can get the battery level of the 2nd gen AirPods on most phones. Turn on the AirPods 2 support in the settings to turn it on. If your device is missing the required hardware, the app will tell you so on first start-up. There're also phones that have the hardware implemented, but where the firmware doesn't handle it correctly. Many middle-end Huawei devices fall into this category. For such cases there's also an incomplete list of unsupported devices here.
Why doesn't In-Ear-Detection work?
First deactivate any battery optimizations that could affect the app. If you're using AirPods Gen. 2, the reason could also be that the delay between to messages from the AirPods is to big, as that the In-Ear-Detection could work.
Why do I see other headphones in my app?
The app uses Bluetooth Low Energy to receive the current battery state of your headphones. Sadly it's not possible to uniquely identify your device, because Apple broadcasts the energy state with a randomized physical address to protect your identity. As such the app needs to guess which are your headphones.
You can fix this behavior in most cases, by activating "Device Filter" in the settings. The filter works quite well very often, but sometimes the circumstances are so unlucky that it gets the headphones mixed up.
I cannot see the battery level in the notification and in ear detection is not stable.
Especially when you've a phone from a chinese manufacturer (like Huawei or Xiaomi) it's important that you opt out of all battery optimizations. If you turn the In-Ear-Detection on, you'll see a pop-up stating that you should deactivate any battery optimization, if you haven't already done so.
Connect AirPods to your Android phone
In order to connect the AirPods to your Android phone, follow step 6 from here.
6. If your AirPods don't connect, press and hold the setup button on the back of the case. Hold the setup button until you see the status light flash white, then amber, and then flash white continuously.
Then go to your Bluetooth settings and connect the device like you would with any other Bluetooth device.
My Airpods are loud every time I press play
This is a bug in the AirPods firmware. But you can borrow an iOS device to update them. Please refer to the internet to see how to do this. Another workaround is to disable the "absolute volume" on Android.
How do I get a refund?
If you've purchased the app less than 48 hours ago, you can refer to option 2 from the Google Support page.